We chase the payments that failed, have the cancellation conversation properly, and bring back the ones who left, from inside the software you already run.
You see your number before you pay for anything, and the first 60 days are measured against a holdout, with the guarantee settled at day 90.
Clubs billing A$50,000 or more a month on recurring direct debit or card
Hi {First}, it’s {Club}. Your {Amount} membership payment on {Date} didn’t go through. It happens. You can fix it here in about a minute: {Link}. Or reply to this and we’ll sort it with you. Sent on behalf of {Club} by Keptly. Questions: {Phone}.
After the payment, once
Thanks {First}, that’s come through. All sorted. See you at {Club}. Sent on behalf of {Club} by Keptly. Questions: {Phone}.
Placeholders in braces are replaced per club. Every template is a draft the club approves before anything is sent, and the fix link resolves on your own domain or your platform's payment page.
Charged to your members
A$0
Billers and platforms reach “no recovery, no fee” by charging the member A$15 to 30 a failure. Keptly never does.
A composite of what club owners describe. Not a testimonial. Keptly has no Australian clients yet.
/ 01
Every failed payment or dishonoured direct debit gets a short sequence of messages in your club's voice, with a one-tap way to fix it. Five touches over 14 days at most, each one only if the last got no reply and the payment is still open, then it stops.
/ 02
When a member asks to cancel, the cancellation is processed straight away, effective from the day they asked. In the same confirmation we ask one question and mention one real alternative, and if they want it we swap it in.
/ 03
Members who lapsed in the last one to six months get three messages over three weeks, from your club, with an unsubscribe on every one. The offer is whatever you approve, and it differs by how long they have been gone.
Rules that never bend
A$0
Charged to your members, ever
5
Touches per failed payment, at most
14 days
Then the sequence stops and the list comes back to you
60
Days in the Recovery Proof, measured against a holdout
Day 90
When the guarantee settles, on billing kept
2 min
To get your number from your own file, offline
You pay nothing until the first missed payment comes back through our link, your members are never charged a fee, and the day-90 number is measured against a holdout and guaranteed.
01
Audit
Free
Your number, from your own file, in two minutes.
02
Recovery Proof, 60 days
A$1,950
Fixed, invoiced when the first missed payment comes back through a Keptly link.
03
Setup
A$1,500
Invoiced with your first Keep month at day 60, not before.
04
Keep, monthly
from A$1,400
By what you bill a month. Recovery, Saves and Return. Month to month.
The full table, the guarantee as a multiple, and the per-member translation
The audit is free and runs in your browser. Nothing is uploaded, the page makes no network requests, and you can run it offline. It reads your last 90 days of payments and shows how many members’ last payment failed and was never fixed, and what those charges add up to. Everything above the line is read straight from your file. The projection below the line is labelled as one.
If you would rather not export anything, reply with your platform and rough member count and Keptly tells you what that usually looks like, and sends the audit as a file you can run offline.
None yet in Australia, and I won’t pretend otherwise. That’s why the first 60 days are measured against a holdout, with the guarantee settled at day 90, so you’re not taking my word for anything. If you’d rather wait for a case study, say so and I’ll send it when I have one.
Dylan Abreu, Keptly, Sydney
The audit reads your last 90 days of payments in your browser, with the internet off, and shows the members whose last payment failed and was never fixed.
Or reply with your platform and rough member count and we send you the file, with what that number usually looks like for a club your size.